Our offices are currently closed to customers. Please call the numbers below to reach an Account Representative.

If you wish to make a payment, please contact:
1-866-903-1741 for the London office. 1-877-271-8275 for the Newmarket office 1-844-203-0640 for the Montreal office Correspondence can be sent via email to info@pra-group.ca, or via fax at 1-877-616-6461.

Start paving your way to financial freedom today!

At PRA Group Canada Inc. we make it easy to start putting this debt behind you. If we sent you an email, text, letter or call, it means your original provider sold your account to us. We have calculated offers based on your principal balance to help you start on your way. Call us with your choice and take your first steps towards financial freedom.
If you prefer to build your own repayment plan, please use our new “Want some options?” tool here on our website to tell us what you can afford, and we’ll come back with additional repayment options for you to consider.

Want some options?

Tell us what you can afford and we'll come back with some repayment options.


Ready to pay?

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Pay at your bank

Add PRA Group Canada as a payee and use your PRA reference number as your account number.
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Bank deposit

Certified funds (cash, money order or certified cheque) can be deposited at any BMO location.
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By mail

Cheques or money orders with your PRA reference number on them can be sent via mail.
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About us

When banks, credit card companies, and other creditors are unable to collect on an account, they may sell those debts to companies like ours. PRA Group Canada Inc. collaborates with its customers to help resolve their debt with us. We offer affordable plans and repayment options and are committed to treating our customers with the fairness and respect they deserve.

PRA Group Canada Inc. is a subsidiary of PRA Group, Inc. – a publicly traded (Nasdaq: PRAA) company. For over 25 years, PRA has helped drive the evolution of the debt industry by putting people first, striving to improve financial futures.

Since January 1, 2020, Preferred Credit Resources Limited and CCL Financial Inc. have been merged into PRA Group Canada Inc.

Debt happens, so can recovery.

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How did PRA Group Canada Inc. get my account?

When banks and finance companies have a customer account that goes into default, they will often sell that account to a company like PRA Group Canada Inc.

Our goal is to treat you with the respect, dignity and transparency you deserve.

Our promises

  • We won’t charge servicing fees while you work with us on your account(s)
  • We will listen to better understand your situation
  • We’ll work with you on a way forward
  • You have flexibility in your repayment
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We're here to help - by phone, email and mail.

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