Our offices are currently closed to customers. Please call the numbers below to reach an Account Representative.

If you wish to make a payment, please contact:
1-866-903-1741 for the London office. 1-877-271-8275 for the Newmarket office 1-844-203-0640 for the Montreal office Correspondence can be sent via email to info@pra-group.ca, or via fax at 1-877-616-6461.

How do I make a payment to PRA Group Canada?

We offer a variety of options to make payment as easy and convenient as possible, including Online Banking, Mail, Pre-authorized Payment, Direct Deposit, in person or by Western Union.

Direct Deposit
Direct deposits can be made with certified funds (cash, money order, certified cheque) at any Bank of Montreal location.
Provide the teller with your reference number and request your payment to be directed to PRA Group Canada’s concentrator ID number 2646 by using their First Bank Bill Payment Service.

In Person
We are not accepting in-person payments at this time. Thank you for your understanding.

Hours of Operation (EST)
Monday – Friday 8:30am–4:30pm

Western Union
Payments can be made at any Western Union branch via a money transfer. Complete a blue Quick Collect Form and make sure to include the following details:

Pay to: PRA Group Canada
Country code: PRACanada
Province: ON
Attention line: your reference number with PRA Group Canada

Contact us?

We're here to help - by phone, email and mail.