Collection Officer
Recruiting Full-Time Collection Officers
Who is PRA Group Canada?
PRA Group Canada is one of the most established organizations within the Debt Acquisition and Collection Industry in Canada, bringing industry expertise and experience to the market place. Our Company purchases portfolios from leading financial services organizations and then recovers the accounts through a customer-focused set of strategies and practices. We go the extra mile to ensure the experience of all original account owners is professional, flexible and customer-oriented.
We are an international organization with an expanding global presence. Our Canadian Head Office is in London, Ontario, with a second location in Montreal, Quebec.
We are currently recruiting Collection Officers in our Montreal, Quebec office.
What does a typical workday look like for a
Collection Officer?
Reporting to the Regional Director, Quebec Operations, you will be responsible to manage inbound and outbound telephone calls related to consumer files. Compliance and customer service are key components of this role. A typical workday would include the following:
Contacting customers within PRA Group Canada’s inventory;
- Negotiating repayment solutions on outstanding accounts through an automated dialer system, as well as some manual dialing
- Guiding customers to resume payment plans; and when appropriate, offering existing customers new repayment solutions
- Handling sensitive customer situations in a professional and respectful manner
- Verifying and updating account information once contact has been made with the right party
- Effectively managing the System of Record
- Meeting established revenue and other performance targets on a monthly basis
Other responsibilities that promote success;
- Attending, participating and leveraging information from training sessions, team meetings and coaching sessions as provided by PRA
- Complying with all company policies, values, and applicable legislation
What qualifications are required to be considered for this position?
- Grade 11 High School Diploma
- Post-secondary education in a related field an asset (business, legal, credit)
- Bilingual, French and English, verbal and written
- Strong negotiation skills essential
- Sales and/or collection experience
- Previous sales experience in a high volume, metrics-driven, transactional environment
- Competitive and motivated to achieve additional compensation through strong collection achievement
- Customer-focused
- Able and satisfied to work in a structured environment, at a workstation, with very repetitive work, using a computer, telephone, and headset
- Computer literate: strong keyboarding and internet navigation skills
- Flexibility to work within operating hours (days, evenings and weekends)
- Excellent communications skills (verbal and written)
- Pass criminal background check
What’s great about working for PRA Group Canada?
The PRA Group Canada family offers a very friendly and supportive environment. We believe in living our core values of ‘CARES’ – Committed, Accountable, Respectful, Ethical and Successful
- $16-$20 per hour, based on experience
- Lucrative monthly bonus program
- 3 weeks of vacation to start
- 5 paid days for illness or family
- Benefits
- Pension Plan
- Employee Assistance Program
- Innovative programs that promote teamwork, positive morale and employee recognition
- Positive work/life balance
What type of scheduling does PRA Group Canada offer?
This is a full-time position, 40 hours per week.
How do you join this great team?
If you are ready for a challenging and rewarding opportunity, please submit your cover letter and resume by April 7, 2020, via email to:
humanresources@PRA-Group.ca
We thank all applicants for their interest; and will contact those selected to participate in the interview process.